“In an industry of perfection, it takes absolute dedication to achieve only the highest standards of hospitality."



Being a Stewardess onboard Super Yachts opens up numerous exciting opportunities for adventurous and hardworking young women. Where most people spend years saving up enough money in order to travel, a career as a Stewardess enables you to travel extensively and for an extended period of time, while earning money and working on some of the most luxurious boats in the world, while meeting exciting and interesting people.

These courses were designed to assist you in acquiring the necessary skills to make you an asset to any yacht. Yachting can easily become a part of your being - and it is easy to combine a fun attitude, a commitment to excellence, diligence and responsibility to achieve that perfect harmony between exemplary service and humour, perfection and play, reliability and relaxation. The key is to perform your duties with professionalism, yet create a relaxed and fun atmosphere for guests while on board.

Our courses aim to enhance your skills needed to excel in this environment, together with essential safety training for working onboard, you will be fully equipped to climb on board and add value as a productive crew member right from the start, equipped to accept any Stewardess position anywhere in the world. If you already gained experience within the Hospitality and Customer Service Industries, we aim to enhance and to adapt these specifically to shipboard life.
For candidates interested in starting a career in Super Yachts, we offer the following Introductory course.  Introductory Steward/Stewardess Yacht Crew 5-Day Training Course: This course is an orientation for students new to the industry of yachting, teaching interior skills.

PYA INTERNATIONALLY ACCREDITED STEWARD/ESS COURSE

The SYSA Introductory Steward/ess course is PYA internationally accredited!

We were the FIRST training school in South Africa that offered the PYA Steward/ess certification – as always – leaders and innovators in our field!! See www.pya.org for more information regarding the PYA STEWARD/ESS GUEST Programme, an internationally accredited Super Yacht Steward/ess qualification.

“AT THE MONACO BOAT SHOW 2013, SYSA RECEIVED THE PROFESSIONAL YACHTING ASSOCIATION (PYA) AWARD FOR THE STEWARD/ESS SCHOOL WITH THE LARGEST NUMBER OF SUCCESSFULLY ISSUED CERTIFICATES OF ANY STEWARD/ESS SCHOOL IN THE WORLD”

It is highly recommended for entry-level crew to complete the FULL FIVE DAY PACKAGE to maximize your chances of finding a job quickly, acquiring all the skills you will need for your new career and making your CV as attractive as possible to a future super yacht employer.

PACKAGE PRICE FOR FIVE DAY PACKAGE OF THE PYA GUEST STEWARD/ESS INTRODUCTION COURSE:

R 7 250 (This includes your PYA Certificate fees – valued at R 1 200)
Price for this same PYA Stewardess course package in Europe and UK – R 18 000!!

Prices for separate modules:

Module 1 – PYA Interior Introduction (3 days) R 5 750
Module 2 – PYA Basic Food Service and Wine and Cocktail Introduction (2 days) R 6 000
(A huge saving of R 4 500 if you complete the entire 5-day package!)

The full 5 day course package is divided into 2 sections – preparing you for your all-important job as an Entry-Level Steward/ess on super yachts:

MODULE 1:
INTERIOR INTRODUCTION – 3 DAYS
The Interior Introduction module is a 3-day basic course created to immerse entry-level Steward/esses into the world of yachting. This module aims to give them an all-encompassing introduction to the varied role of and interior crew member. It outlines all the major responsibilities that a Steward/ess will be expected to face – and will also cover a range of important issues from life at sea, to yacht etiquette and safety. Upon completion of this course, new interior crew should be sufficiently prepared to take the next step in their onboard career.

  • Demographics of the industry
  • Different types of yachting
  • Guidelines on how to enter the industry (CV, visas, where to go, when to go, looking for a job, interviewing, crew contracts, salary expectations, crew agents)
  • Yachting life – life at sea on a professional yacht
  • The departments onboard a yacht
  • The role of the Interior Department
  • Your role as a Steward/ess
  • Personal presentation, correct dress, punctuality
  • Communication and behaviour, verbal and written communication and body language
  • How to interact with guests and awareness of cultural differences, such as guests from USA, Britain, Russia, Asia, etc.
  • Yacht Interior Housekeeping – guests onboard or no guests onboard
  • Pre-guest checklists
  • Steward/ess Scheduling and Rotations
  • Garbage/Rubbish disposal
  • Cabin cleaning and detailing
  • Cleaning caddy
  • Yacht interior surfaces – do's and don'ts
  • Yacht interior fabrics - care and handling
  • Laundry labels
  • Crew and guest laundry
  • Washing machine, tumble drying and ironing
  • Correct way to treat various linens
  • Ironing, folding and presenting laundered garments
  • Yacht safety
  • Hazards in the interior
  • Cleaning chemicals – correct use
  • MSDS and Hazard Symbols

MODULE 2:
BASIC FOOD SERVICE – 1 DAY
WINE AND COCKTAIL INTRODUCTION – 1 DAY

Although many entry-level Steward/esses are already skilled in food service and hospitality, this basic service course covers a range of service types and has adapted guest table service to yacht industry standards. Onboard, you will be expected to be extremely flexible and report to the style required by each guest – be it plated, silver service or platter. This 1-day component highlights the fundamental difference between the various service types and also describes the all-important practical overview of table service and decoration and beverage service as it is done on yachts.

In-depth knowledge of wines and cocktails is something that develops gradually and with years of experience. Interior yacht crew are expected to be ready to serve and suggest the correct wines or beverages to compliment meals and prepare cocktails in a professional manner. Being prepared with fundamental knowledge in both areas is vital and can be achieved in this intensive 1-day component. We cover the basics of food and wine pairing, wine regions and grapes of the world, as well as the main spirits and cocktail preparation.

  • Service Definitions
  • Different Styles of Service – American, English, Russian, Butler Style, etc.
  • Caviar Service
  • Hors d'oeuvres, Canapés, Appetizers, etc.
  • Breakfast service
  • Mise en place for service
  • Beverage Service – Tea, Coffee, Cocktails, Wine, Water
  • Working with menus, preference sheets and cheat sheets
  • Introduction to the world of wine
  • Wine tasting principles as well as a practical wine session, tasting various SA and International wines
  • Food, wine and cheese matching
  • Faulty wines
  • Grapes of the world
  • Wine regions of the world
  • New world and old world wine making
  • Service of wine
  • Spirits and cocktails
  • Cocktail service
  • Main spirit styles
  • Practical cocktail blending session

OTHER COURSES OFFERED:

These are very beneficial to add to your basic Super Yacht Training to get your CV noticed by Captains and Yacht owners. Please contact us for information regarding these courses.

  1. Food Safety in Catering – Level 2 Award – Coming soon!!!
  2. PYA Cocktail and Spirit Intermediate Course - GUEST II – Coming soon!!!
  3. Super Yacht Flower Arranging Course – 1 day
  4. WSET Wine Courses – various levels – various days
  5. Barista Course – 3 days
  6. For Captains: We offer Customized Training for your Steward/esses on board – please contact us for more information

THE PYA GUEST © PROGRAMME – IN A NUTSHELL:

An Industry Standard – Why? Interior yacht crew play a vital and fundamental role as front line to owners and guests. They ensure that top grade service and hospitality are enjoyed on board. There is little formal training available. In addition, until now, the training that does exist varies widely in both scope and objectives. The PYA's Industry Standard for Interior Crew Training and Certification (ICTC) Guidelines © unify these different approaches.

Objective: The aim of the ICTC structure is to provide a balance of work experience with formal training for those pursuing a career as Interior Yacht Crew. Time spent with guests on board, combined with qualifications achieved at Introductory level, Operational Level and leading to a Managerial level establish a comprehensive industry standard for Professional Interior Crew.

ICTC GUEST © guidelines – how do they fit in? The certification system is modular in structure. Training objectives with syllabus outlines for each individual module are defined in the guidelines. These allow each Training Provider to adapt their own courses so as to include the minimum expected by the yachting industry. This ensures a unified, across the board, training dividend for each student. Any Training Provider that meets the requirements are given accreditation to issue PYA certificates. Through audits, PYA monitors the training being delivered to ensure that what is being taught is in fact what is called for by the guidelines.

ALSO OFFERED - ADVANCED CHIEF STEWARDESS COURSE

2 Days – R 5 000.00

For maximum benefit, a minimum of two years’ experience as a Stewardess on board yacht is required to complete this course:

Course Syllabus Includes:

  • The Role of Chief Stewardess on Board
  • Interviewing for a Chief Stewardess Position
  • Website as part of an Interview Tool
  • Crew Agents
  • Chief Stewardess Contract
  • Hiring and Interviewing Stewardesses
  • Writing of a Stewardess Training File
  • How to keep Stewardesses motivated and organized
  • Effective Communication
  • Worldwide Provisioning
  • Medical Inventories, Guest Information, Crew Information
  • Guest Preference Sheets/Cheat Sheets
  • Flowers and Flower Orders
  • Advanced Cleaning
  • Guest Welcome Folders
  • Writing Crew Profiles
  • Guest Activities in Caribbean
  • Guest Activities in Mediterranean
  • Formal and Informal Table Settings with tasteful Embellishments
  • Entertainment Planning and Silver Service
  • Buffets, Parties, Picnics, Theme Ideas
  • Communication with Chef
  • Menus
  • Wine Provisioning and Storage
  • Matching Food and Wine
  • Champagne Service
  • Stocking the Bar
  • Popular Alcoholic Beverages
  • Glassware on Board
  • Stewardess Scheduling with Guests on Board
  • Packing and Unpacking for Guests
  • Amenities offered to Guests
  • Organizational Methods for extensive libraries or books, music and films
  • Convenience and safety in storing provisions
  • Budgets
  • Inventories
  • Shopping list templates
  • Crew Uniforms
  • Purchasing and Care of Fine Serviceware and Linens
  • Maintenance Schedules on board
  • Setting up a yacht for a Boat Show or Prospective Buyers
  • Dealing with Dayworkers
  • Dealing with Chandlers and Suppliers
  • Further Chief Stewardess Qualifications
  • Collection of Helpful Books
  • What to leave behind when you leave a yacht
  • Shipyard Projects/New Builds
  • Dealing with Customs/Visa issues on board
  • ISPS/ISM
  • Crossings – Preparation and Stowing
  • Flower Arranging (optional - if this section of course is done, cost of course is R 6 000 and the course is extended to 3 days)

FOR ANY DETAILS: CONTACT ISOBEL ODENDAAL (+27) 82 558 9400 or isobel@sysa.co.za