Being a Stewardess onboard Super Yachts opens up numerous exciting opportunities for adventurous and hardworking young women. Where most people spend years saving up enough money in order to travel, a career as a Stewardess enables you to travel extensively and for an extended period of time, while earning money and working on some of the most luxurious boats in the world, while meeting exciting and interesting people.

These courses were designed to assist you in acquiring the necessary skills to make you an asset to any yacht. Yachting can easily become a part of your being - and it is easy to combine a fun attitude, a commitment to excellence, diligence and responsibility to achieve that perfect harmony between exemplary service and humour, perfection and play, reliability and relaxation. The key is to perform your duties with professionalism, yet create a relaxed and fun atmosphere for guests while on board.

Our courses aim to enhance your skills needed to excel in this environment, together with essential safety training for working onboard, you will be fully equipped to climb on board and add value as a productive crew member right from the start, equipped to accept any Stewardess position anywhere in the world. If you already gained experience within the Hospitality and Customer Service Industries, we aim to enhance and to adapt these specifically to shipboard life. For candidates interested in starting a career in Super Yachts, we offer the following Introductory course.

Introductory Steward/Stewardess Yacht Crew 5-Day Training Course:

This course is an orientation for students new to the industry of yachting, teaching interior skills.

1. INTRODUCTORY STEWARD/ESS COURSE

5 Days – Price ZAR 6 500.00
SUMMARY:

• Introduction to life at sea and the general role and behaviour of the stewardess
• Professional etiquette in communication, personal hygiene, appearance and attitude/Professional Decorum and Social Skills
• Getting into the industry, Passports and Visas, Travel Arrangements, Dockwalking and Day Work, Crew Agencies
• Where to go, when to go and where to stay
• Preparation of CVs
• Stewardess Daily Duties – guests on board or no guests/general Stewardess Schedules
• Silver Service Techniques/Order of Service/Methods of Service/Entertainment Planning
• Cuisine/General Cuisine Terms/Menu
• Wine Service, Wine Knowledge, Decanting, service and storage of fine wines
• Bar stocking and Cocktails
• Table Setting/Theme ideas
• Laundry tips and Practical Laundry Application/Ironing
• Safe working habits – hazardous materials, general safety on board
• Advanced cleaning methods/Care of exotic furnishings, finishes and fabrics
• Napkin folding
• Cabins and Cabin Service/Towel Folding/Toiletries and amenities
• Yacht Terminology
• Line handling, Boat docking
• Security, confidentiality and privacy issues
• International protocol and correct forms of address
• Valet services
• Preparing yacht for guest arrival
• Guest Care
• Practices of Storing & Stowing a Yacht

 DAILY BREAKDOWN: STEWARD/ESS INTRODUCTION COURSE

The course is five days with practical and theory modules:

DAY 1:  MONDAY - THE SUPER YACHT INDUSTRY – INTRODUCTION

Theory a.m.

• Introduction
• Type of yachts
• Flag State Registrations
• Private & Commercial yachts
• Chain of Command – Hierarchy on board
• Rank & Position
• Resumes/CV
• Interviewing questions
• Crew Agreements
• Personal Appearance & Hygiene
• Uniforms
• Crew Cabin Etiquette
• Areas on board for crew
• Watch duties – off charter
• Professional Etiquette in communication/attitude/professional decorum/social skills
• Rules Onboard/Behaviour of stewardesses/Stewardess Duties
• Nautical / Military time
• Phonetic alphabet
• Nautical terminology
• Getting into industry
• Passports and visas
• Travel arrangements
• Dockwalking and daywork
• Crew Agencies
• Crew Salaries
• Where to go, when to go and where to stay
• Security, Confidentiality and Privacy Issues
• ISPS and ISM
• International Protocol and correct forms of address
• Assisting on Deck/Washdowns/Knots/Deck Etiquette

Practical p.m.

• Practical application – laundry, folding techniques, ironing

DAY 2: TUESDAY - LAUNDRY, STEWARD/ESS SCHEDULES AND CLEANING

Theory and Practical a.m.

• Steward/ess daily duties – guests on board and no guests
• Rotational schedule vs Fixed Stew Position
• Preparation for guest trips
• Daily Scheduling
• Laundry tips and practical laundry folding application
• Stain Treatment
• Laundry Products
• Laundry Care Labels
• Hazardous Cleaning Materials and Laundry Products/MSDS
• Safe cleaning habits
• Toilet paper folding/Clothing folding and storage
• Ironing
• Cleaning standards and correct supplies
• Cleaning with guests on board, turn-ups and turn-downs
• Cabin cleaning, bed-making
• Valet services – shoe care, packing
• Cabins and cabin service/towel folding/toiletries
• Care of exotic furnishings, finishes and fabrics
• Secure stowing and storing on a yacht/Crossings
• Influence of Toxic cleaning materials on Marine Life – Yachts and Marine Pollution

Practical p.m.

• Practical Application of Detail Cleaning Techniques on board yacht

DAY 3: WEDNESDAY – FORMAL TABLE SERVICE

Practical service & application a.m.

• Formal meals: setup & service
• Classic Menu Sequence
• Basic principles of table cover set-up
• Identification glassware, cutlery & service utensils
• Care and storage of fine China, Silverware, Stemware
• Order of service
• Meal Service:  Silver, Russian, French, etc. – demonstration and practice
• Mise en Place/Preparing for a Formal Meal
• Wine Service and Presentation
• Meal sequence, clearing order
• Napkin folding
• Buffets, Parties, Picnics, Afternoon tea, beach parties, theme ideas
• Caviar Service
• Chocolate Service and Presentation
• Food Safety and Hygiene/HACCP
• Guest Care – general tips on guest service
• Various Dietary and Religious Considerations/Allergies
• Cheat Sheets and Guest Preference Sheets

Practical p.m.

• Cuisine/General Cuisine Terms/Menu
• Practical Silver Service Exercise and Table Set-up

DAY 4: THURSDAY - BREAKFAST SERVICE AND FLOWER ARRANGING

Theory and Practical a.m.

• Breakfast Set-Up and Service/Mise en Place
• Breakfast Set-Up – guests on board
• General tips on yachts – Maintenance, Inventories, Provisioning
• Coffee and Tea Service
• Fruit Basket presentation
• Cigar Service
• Flower Care and Ordering

Practical p.m.

• Practical – Flower Arranging

DAY 5: FRIDAY - OTHER SERVICES - WINE APPRECIATION, BARTENDING AND COCKTAILS, FOOD AND WINE PAIRING, CHEESES

Practical a.m.

• Wine Tasting and Wine Knowledge
• Wine and Grape Categories
• Introduction to Wine – Wine Maker Lecture – Wine Farm when possible
• Wine Service and Decanting demonstration
• Champagne Service 
• Bar drinks/cocktails service
• Cocktail recipes
• Glass care and knowledge

Theory p.m.

• Beverage Provisioning and Storing
• Wine Storage
• Food and Wine Pairing
• Cheese Service and Cheese Tasting
• EXAM and course Evaluation

OTHER COURSES OFFERED (if not interested in completing the 5 day course, seperate modules include ) :

1. Flower Arranging, Silver Service, Wine, Bar and Cocktail Service – 3 days
2. Introduction to yachting, Laundry, Cleaning, Silver Service – 3 days
3. On-board Training or Customized Training for the specific yacht also offered on request